The Loveday Financial experience
My Finance Journey
Experience behind every decision.
Personal guidance at every stage.
Mark Loveday brings 25 years of finance experience to your conversation. Together with our team, he works through complex lending details, explores appropriate options and coordinates the people involved.
We pride ourselves on excellent client outcomes and relationships that continue beyond settlement. This guide explains our process — it does not show the status of your application or guarantee a lending outcome.
From first conversation to what’s next.
Eight stages. Ongoing care.
Timing depends on your documents, lender processing, transaction complexity and settlement requirements. Stages may overlap and not every transaction follows the same sequence.
01
Your Enquiry
The Loveday Financial Concierge gathers an initial picture of what you want to achieve, ready for a conversation with the team.WHAT WE DO BEHIND THE SCENES
We organise the broad purpose of your enquiry and identify the right conversation. No credit assessment takes place in the concierge.
What affects timing — Begins when you choose to enquire; the next conversation depends on your availability and the team’s arrangements.
02
Your Personal Conversation
Mark personally calls to discuss your objectives, circumstances and the next steps.WHAT WE DO BEHIND THE SCENES
We listen to the detail, clarify priorities and consider what information will be needed, drawing on Mark’s 25 years of finance experience.
What affects timing — Arranged with you; complex circumstances may need more than one conversation.
03
Information & Documents
The team emails a structured document request through our existing business systems and explains what is required.WHAT WE DO BEHIND THE SCENES
We review the information received, identify gaps and clarify lender requirements. Sensitive documents belong in the secure channels the team provides, not this concierge.
What affects timing — Depends on how readily information is available and whether clarification or updated documents are needed.
Common questions at this stage
04
Assessment & Finance Strategy
Mark and the team assess your circumstances, explore appropriate lending pathways and structure the proposed finance.WHAT WE DO BEHIND THE SCENES
We work through financial information and complex lending matters, explore appropriate options and structures, and discuss the proposed approach with you. Personalised advice is provided by authorised staff.
What affects timing — Depends on the complexity of your circumstances, available information and the lending options being explored.
05
Application & Lender Assessment
Your application is prepared, lodged and progressed through the lender’s assessment process.WHAT WE DO BEHIND THE SCENES
We coordinate lender requirements, communicate with the assessor and relevant professionals, and help resolve requests for further information. Lending decisions remain with the lender.
What affects timing — Depends on lender processing, application complexity and requests for additional information; lodgement is not approval.
06
Approval & Settlement Preparation
We coordinate outstanding conditions, documentation and communication with the appropriate parties.WHAT WE DO BEHIND THE SCENES
Conditional approval may still require information or conditions to be satisfied. We help coordinate these requirements, explain next steps and communicate with lenders and other professionals. We confirm the actual approval position with you.
What affects timing — Depends on approval conditions, valuations where required, documentation and readiness of all relevant parties.
07
Settlement
We support you through the final requirements and confirm settlement once completed.WHAT WE DO BEHIND THE SCENES
We help coordinate the lender’s final requirements and communication with relevant settlement parties. We confirm completion rather than assuming a scheduled settlement has occurred.
What affects timing — Depends on the agreed transaction arrangements, completed requirements and readiness of the lender and settlement parties.
Common questions at this stage
08
Ongoing Support & Reviews
Our relationship continues through loan reviews, changing needs, further property purchases, commercial finance and future opportunities.WHAT WE DO BEHIND THE SCENES
We remain available for questions and changing circumstances, and identify opportunities to review your arrangements. We love helping our clients get ahead.
What affects timing — Continues beyond settlement; reviews and further conversations are arranged around your needs.
Common questions at this stage
“We love helping our clients get ahead.”
Finance Questions & Answers
Finance questions, answered.
Good questions deserve clear answers. Explore the things our clients often ask, or ask us about your own circumstances.
Have a question of your own?
We’re here to help. Ask us anything about finance or your current application.
Explore common questions
Your Finance Journey & Working With Us
What happens after I submit an enquiry to Loveday Financial?
Mark will personally contact you to discuss your circumstances, what you're hoping to achieve and how we might assist. Following that conversation, we'll explain what information is needed, review potential finance options and guide you through the application process.
How long does it take to arrange finance?
It depends on the type of finance, lender, application complexity and how quickly supporting documents become available. Some applications move relatively quickly, while others require more detailed assessment. We'll discuss expected timeframes and important deadlines with you.
What documents will I need for my loan application?
Typically, lenders need proof of identity, income information, details of existing debts and relevant information about the property, vehicle or business being financed. Self-employed customers may need different documentation. We'll give you a specific list rather than asking for unnecessary information.
What is conditional approval?
Conditional approval means a lender has indicated willingness to consider or provide finance subject to outstanding requirements. These might include a satisfactory valuation, further documents or final verification. It is not the same as unconditional approval.
What happens after my loan is approved?
The lender and relevant parties finalise documentation and settlement requirements. Depending on the transaction, this may involve your solicitor or conveyancer, another lender, a dealer or other professionals. We'll help coordinate the finance side of the process.
I'm an existing client. Can I ask a question about my current loan?
Absolutely. Existing clients can use the website's concierge to ask questions, request a review or contact our team. For questions about your specific application or account, we'll arrange an appropriate response rather than displaying confidential information publicly.
Do mortgage brokers charge a fee?
Mortgage brokers are commonly paid commissions by lenders, although some services or circumstances may involve client fees. Any applicable fees and relevant remuneration arrangements should be explained before you proceed. Loveday Financial will confirm the arrangements relevant to your enquiry.
Home Loan Rates & Refinancing
What's the best home loan interest rate in Australia right now?
There isn't one rate that's best for everybody. Advertised rates vary depending on the lender, loan purpose, loan-to-value ratio, repayment type and features. The lowest advertised rate may not be the most suitable or least expensive loan overall. We can help review the options relevant to your circumstances.
I'm paying 6.8% on my home loan. Is that too high?
It's worth comparing your rate against currently available options, but the answer depends on your loan and circumstances. Your property value, remaining balance, loan purpose, repayment structure and features all matter. A review can establish whether switching or negotiating with your existing lender may be worthwhile.
Can refinancing my home loan save me money?
Potentially. Refinancing may reduce interest costs, change repayment arrangements or provide features that better suit you. However, discharge costs, application fees, potential lenders mortgage insurance and changes to the loan term need to be considered before deciding whether refinancing is worthwhile.
How much could I save if my interest rate dropped?
Even a modest rate reduction can affect interest costs over time, particularly on larger loan balances. The actual benefit depends on your loan amount, remaining term, fees and repayment structure. A proper review considers the complete loan, not just the rate.
Is it better to have a fixed or variable home loan?
A fixed rate can provide repayment certainty for an agreed period, while a variable rate can change and may offer greater repayment flexibility. Some borrowers prefer a split loan. The right structure depends on the available products, costs, features and your circumstances.
What is an offset account, and does it really save interest?
An offset account is an eligible transaction account linked to a home loan. Its balance can reduce the loan amount on which interest is calculated, depending on the product. The benefit needs to be weighed against any additional interest-rate premium or account fees.
What is a comparison rate?
A comparison rate combines the advertised interest rate with certain fees and charges using a prescribed example. It can help customers compare loan costs, but it doesn't capture every feature, cost or personal circumstance. Always consider the actual loan terms as well.
Can I refinance while I'm on a fixed interest rate?
Sometimes, yes. However, ending a fixed-rate loan early may trigger break costs, which can be substantial. Those costs should be established before deciding whether an early refinance is worthwhile.
Learn more: Property Refinance
Buying Property, Investing & Equity
How much deposit do I need to buy a house?
A 20% deposit is a common benchmark for avoiding lenders mortgage insurance, but some borrowers may be able to purchase with less. The amount required depends on the lender, your circumstances, property costs and any government schemes for which you're eligible.
Can I buy my first home with a 5% deposit?
Some eligible buyers may be able to purchase with a relatively small deposit through suitable lending arrangements or government-supported schemes. Eligibility rules, property-price limits and other conditions apply. We can help you understand which pathways may be worth investigating.
How much can I borrow for a home loan?
Borrowing capacity depends on income, existing debts, living expenses, dependants, credit history and lender assessment policies. Your deposit and property security also matter. Online calculators provide estimates, but a lender assessment is required before an amount can be confirmed.
What is home loan pre-approval, and should I get it before buying?
Pre-approval is an early indication of possible borrowing capacity, subject to a lender's requirements. It can help establish a purchasing budget, although it isn't a guarantee of final approval. It's generally useful to understand your finance position before making significant property commitments.
Can I use equity in my home to purchase an investment property?
Potentially. Equity may provide additional security or funds toward an investment purchase, but your borrowing capacity, property values, existing debts and lender requirements still need assessment. Using equity also increases exposure to borrowing and property-market risks.
Can I get finance for building a new home?
Yes, construction loans are available through participating lenders. Funds are commonly released in stages as building work progresses. Lenders typically assess the land, construction contract, builder and borrower circumstances before approving the facility.
Can my parents help me buy a home through a family guarantee?
Some lenders offer family guarantee arrangements that may help eligible buyers. However, guarantees expose the guarantor to significant financial risk. Everyone involved should understand the obligations and obtain appropriate independent legal advice before proceeding.
Learn more: Property Purchase · Property Investment
Self-Employed & Specialist Finance
Can I get a home loan if I'm self-employed?
Yes. Many lenders consider self-employed applicants, but income assessment and document requirements may differ from those for employees. Trading history, financial performance, existing commitments and the type of business all affect which options may be available.
Can I get a mortgage if my tax returns aren't up to date?
Possibly. Some lenders offer alternative income-verification arrangements for eligible self-employed borrowers. These can involve different documentation, pricing and conditions. We can review what financial information is currently available and whether a suitable lending pathway exists.
Can I use BAS statements or an accountant's letter instead of tax returns?
Some specialist loan products may accept alternative documentation such as BAS statements, business bank statements or an accountant's declaration, subject to lender requirements. No single document guarantees eligibility, and the supporting evidence required varies between lenders.
Can I get finance if I've only recently started my business?
Potentially, although a short trading history can limit the lenders and products available. Your previous employment, industry experience, financial position and other circumstances may be relevant. An assessment can establish which options, if any, are realistic.
My bank declined my loan. Can another lender approve it?
Different lenders have different assessment criteria, so a decline from one lender doesn't necessarily mean every lender will reach the same decision. It's important to understand the reason for the decline before considering further applications. Approval is never guaranteed.
Can I obtain finance if I've had credit problems in the past?
Some lenders consider applicants with previous credit issues, depending on the nature, severity and timing of those events, alongside the applicant's current financial position. Costs and conditions may differ. Reviewing the credit history first can help avoid unsuitable applications.
Learn more: Self-Employed & Specialist Finance
Cars, Utes & Equipment Finance
Can Loveday Financial arrange finance for new and used vehicles?
Yes, we assist with enquiries involving cars, SUVs, utes, 4WDs and other eligible vehicles, subject to lender criteria. Both new and used purchases can be considered, including personal and business-use vehicles.
Can I finance a new Toyota Hilux, Ford Ranger or LandCruiser?
These are examples of the everyday vehicles we can help customers explore financing. The available structures depend on whether the vehicle is for personal, business or mixed use, as well as the purchase price and your financial circumstances.
I have an ABN but want a car for personal use. Can I still get finance?
Yes, owning a business doesn't automatically make a vehicle purchase business finance. The vehicle's actual intended use is important. We can explore personal vehicle finance even if you operate a business, while considering any relevant business-use component.
Do I need an ABN to finance a vehicle?
Not necessarily. Personal car finance generally doesn't require an ABN. An ABN may be relevant when arranging business-purpose vehicle finance, but the lender will still consider the nature of the purchase and your circumstances.
Can I finance a second-hand vehicle bought from a private seller?
Some lenders allow eligible private-sale purchases, subject to vehicle age, condition, valuation and verification requirements. The available options may differ from those offered for a dealership purchase.
Can I get vehicle finance without a deposit?
Some lenders may consider financing the full eligible purchase price, depending on the customer, vehicle and loan structure. Other transactions may require a deposit or additional contribution. Approval and funding amounts are subject to assessment.
What is a balloon payment on a vehicle loan?
A balloon or residual payment is a larger amount scheduled at the end of certain finance arrangements. It can reduce regular repayments but leaves a substantial final obligation. The total cost, contract conditions and how the final amount will be paid are important considerations.
Can I finance a truck, excavator or other heavy equipment?
We assist with commercial asset finance enquiries involving trucks, excavators, earthmoving machinery, agricultural equipment and other eligible business assets. Lender requirements vary according to the equipment, business, proposed use and financial circumstances.
Learn more: Vehicle & Equipment Finance
Business Finance & Cash Flow
What types of business finance can Loveday Financial help arrange?
We assist with enquiries involving working capital, business loans, overdrafts, lines of credit, invoice finance and financing commercial vehicles or equipment. Available products and lenders depend on the business's needs and eligibility.
Can I borrow money to improve my business cash flow?
Potentially. Businesses may use suitable working-capital facilities to manage short-term funding needs, seasonal trading variations or growth opportunities. The most appropriate approach depends on cash-flow patterns, costs, repayment capacity and the intended purpose.
Can I obtain business finance without property security?
Some lenders offer unsecured or differently secured business facilities to eligible customers. These may have different interest costs, lending limits, guarantees and assessment requirements compared with property-secured facilities.
What is invoice finance?
Invoice finance is a form of funding that may allow an eligible business to access part of the value of outstanding customer invoices before those invoices are paid. Fees, eligibility, recourse arrangements and contract terms vary between providers.
What documents are needed for a business loan?
Requirements may include business financial statements, bank statements, trading history, identification, existing commitments and details of the proposed funding purpose. Some products use simplified assessments, while others require more comprehensive information.
Can I get a business loan if my company is relatively new?
It may be possible, although new businesses can face a narrower range of lending options. Available funding depends on the business model, trading history, cash flow, owner circumstances and any security offered.
Learn more: Business Finance · Specialist Finance
Documents, Valuations & Settlement
How does electronic signing of my loan documents work?
Many lenders use secure electronic signing platforms. You'll usually receive an email containing a link to review and sign your documents, sometimes with a verification code sent to your mobile phone. Some lenders send documents to the primary applicant first, then send an invitation to subsequent applicants once the first person has completed their signing. Other lenders send invitations differently. Follow the instructions provided by your lender, and contact us if you're unsure.
Why hasn't my partner received their electronic signing email?
Some lenders use sequential signing, meaning the second applicant won't receive their invitation until the first applicant has completed their documents. If the first applicant has finished, check the second applicant's inbox and junk folder. Contact us if the invitation still hasn't arrived.
Can I electronically sign my loan documents on my phone?
Many electronic signing systems work on smartphones, tablets and computers. A larger screen can make reviewing documents easier. Some lenders and particular documents may still require physical signatures, witnessing or additional verification.
What happens if I find an error in my loan documents?
Don't sign documents containing information you believe is incorrect. Contact Loveday Financial so the issue can be reviewed and, where necessary, corrected with the lender.
How do I know when all my loan documents have been signed?
Electronic signing systems commonly issue a completion confirmation after all required parties have signed. Depending on the lender, the documents may then require additional checks or processing before settlement can proceed.
Why is the bank asking me for more documents?
Lenders sometimes request additional information to verify income, expenses, liabilities, identity or other application details. This doesn't necessarily indicate a problem with your application. We'll help explain what's required and why.
What is a bank valuation?
A bank valuation is an assessment of a property's value for lending and security purposes. The lender uses it to help determine the amount it may be prepared to lend against the property. It can differ from a real estate agent's appraisal or the price someone is willing to pay.
What are the different types of bank valuations?
There are several common methods. An automated valuation (AVM) is a computer-based estimate using property information and market data. A desktop valuation is assessed using available property information and comparable sales, without visiting the property. A kerbside valuation involves an external inspection but generally not an internal inspection. A full valuation is where a qualified valuer physically inspects the property, often including the interior, and prepares a detailed report. The lender determines which method is appropriate.
Will a bank valuer need to visit my property?
Not always. Some properties can be assessed using automated or desktop methods. If a full valuation is required, a valuer may need to arrange access to inspect the property. We'll help explain the process when the valuation method is known.
Why has the bank ordered a full valuation instead of a desktop valuation?
The lender may require a more detailed assessment because of the property type, location, available market data, proposed loan amount or other lending considerations. A full valuation doesn't automatically mean there's a problem with the property.
What happens if the bank valuation is lower than expected?
A lower valuation can affect the amount a lender is prepared to advance and potentially change your deposit or equity requirements. We'll review the outcome and explain the available next steps. The options depend on the lender and circumstances.
How long does a bank valuation take?
An automated valuation may be completed quickly. Desktop and full valuations can take longer, depending on the property, location, lender and valuer availability. We'll provide a more relevant timeframe when the valuation requirements are confirmed.
What's the difference between conditional and unconditional loan approval?
Conditional approval means the lender still has requirements to be satisfied. Unconditional approval generally means the lender has completed its credit assessment and approved the finance, although documentation and settlement requirements may remain.
Why is my loan approved but not ready for settlement?
After approval, documents may still need to be prepared, signed and checked. The lender may also need payout figures, insurance details, settlement instructions or confirmation that other conditions have been satisfied.
What does settlement actually mean?
Settlement is the stage when the required funds are transferred and the financial transaction is completed. For a property purchase, this generally involves the lender and conveyancers or solicitors coordinating the transfer. For a refinance, the new lender generally pays out the existing loan as part of the settlement process.
Who organises my loan settlement?
Your lender, conveyancer or solicitor, and any other relevant parties generally coordinate settlement. Loveday Financial helps manage the finance side and communicates with the appropriate parties where required.
Do I need to do anything before settlement?
You may need to complete documents, provide insurance details, arrange any required contribution to settlement or respond to outstanding requests. Your conveyancer or solicitor and our team will help clarify your responsibilities.
When will my new loan repayments begin?
The repayment commencement date depends on your lender, settlement date and loan arrangements. Your loan documents and lender's repayment schedule should confirm when your first repayment is due.
Can I ask about the current progress of my loan application?
Absolutely. Use the Loveday Financial concierge to submit your question, and our team can then follow up with information relevant to your application. For privacy, the website never shows application status or confidential loan information.
Learn more: Property Purchase · Property Refinance
General information only — not a credit assessment, approval or personal advice. Lender criteria, costs and eligibility vary; any finance is subject to individual lender assessment.

